DocsBot AI
Your customers ask complex product questions. Your AI agent taps into DocsBot's documentation-trained bots to surface accurate answers grounded in your actual help articles, manuals, and guides. Unanswered questions get flagged, support tickets get created, and knowledge gaps get closed.
Your AI agent orchestrates DocsBot's documentation bots, pulling answers from trained knowledge bases, flagging gaps, and creating tickets when human help is needed.
DocsBot AI
See how businesses use AI agents with DocsBot to answer documentation questions, catch knowledge gaps, and escalate issues that need human attention.
Your product team releases a new feature but forgets to update the docs. Customers start asking questions the bot cannot answer. Your AI Agent pulls the unanswered question log from DocsBot, groups similar questions by topic, and notifies your content team with the exact gaps. Documentation gets updated before the support queue overflows, and future customers get instant answers.
A customer describes a billing discrepancy that the documentation bot cannot resolve. Your AI Agent recognizes the escalation need and calls DocsBot's ticket creation API with the entire conversation history, customer details, and the specific billing question. Your support team receives a structured ticket with everything they need, and the customer avoids repeating their issue.
Your product manager asks for a dedicated knowledge bot for the new enterprise tier. Your AI Agent creates a new bot in DocsBot with the right team assignment and visibility settings, then confirms the bot is ready to receive documentation sources. The PM starts uploading docs immediately instead of waiting for IT to configure things manually.
DocsBot AI
FAQs
The agent calls DocsBot's API to interact with bots trained on your documentation. It can list available bots, check their configurations, review questions they have received, and trigger ticket creation when a conversation needs human follow-up. The bots' training data comes from your uploaded docs, websites, and knowledge bases.
Yes. The agent calls DocsBot's List Questions endpoint with a status filter for unanswered questions. It retrieves the exact queries that stumped the bot, along with search terms and timestamps. Your team can use this data to fill documentation gaps and improve answer coverage.
The agent calls DocsBot's Conversation Ticket Creation endpoint with the team ID, bot ID, and conversation ID. DocsBot generates a structured ticket containing the full conversation transcript, customer question, and bot responses. This ticket can then be routed to your helpdesk system.
Tars uses your DocsBot AI API key. Generate it from your DocsBot account settings and enter it in the Tars dashboard when configuring the tool. API tokens are scoped to your team, ensuring workspace isolation between different departments or clients.
Yes. The agent calls DocsBot's Update Bot endpoint and can modify the bot name, description, system instructions, AI model selection, and temperature settings. This lets your team fine-tune bot behavior through conversation commands or automated workflows.
No. Tars interacts with DocsBot's API in real time. Your documentation sources, training data, and conversation logs remain in your DocsBot account. Tars does not cache or replicate your knowledge base content.
DocsBot's widget provides a single-purpose chatbot on your site. Tars connects DocsBot to a broader AI agent that can also access your CRM, ticketing system, payment tools, and other integrations. The agent uses DocsBot as one knowledge source among many, creating richer customer interactions.
Yes. The agent uses DocsBot's List Teams and List Bots endpoints to navigate your entire bot infrastructure. It can create bots in specific teams, update configurations across departments, and pull question logs from any bot, giving you centralized management through conversational commands.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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