Detrack
Every delivery generates questions. Your AI agent connects to Detrack and answers them in real time, pulling live job status, tracking numbers, and vehicle locations so customers never wait on hold for a delivery update again. Support ticket volume drops while delivery satisfaction climbs.
Your AI agent queries Detrack's delivery and collection data in real time, giving customers and dispatchers instant answers about job status, driver assignments, and fleet availability.
Detrack
See how delivery businesses use AI agents to handle tracking inquiries, coordinate pickups, and reduce where-is-my-package calls to zero.
A customer sends their tracking number to your WhatsApp business line at 9 PM. Your AI Agent searches Detrack by tracking number, finds the delivery job, and responds with the current status, assigned driver, and estimated delivery window. The customer gets an instant answer outside business hours. Your dispatch team handles zero tracking calls the next morning.
A B2B client needs a collection from their warehouse next Tuesday. They message your AI Agent with the pickup address and preferred time. The agent creates a collection job in Detrack with all the details, assigns a tracking number, and confirms the booking. The client schedules pickups through conversation instead of calling dispatch, and your team avoids manual data entry.
A customer realizes they provided the wrong delivery address and messages your chatbot. The AI Agent looks up their delivery in Detrack using the D.O. number, edits the address field on the record, and confirms the update. The driver receives the corrected address on their next app refresh. Address changes happen in under a minute instead of creating a support ticket.
Detrack
FAQs
The agent uses Detrack's search endpoint with the tracking number, D.O. number, or date as query parameters. When a customer provides their tracking info, the agent searches Detrack in real time and returns the delivery status, driver assignment, and job details. No data is cached between conversations.
Yes. The agent calls Detrack's add collection endpoint with required fields like pickup address, contact name, tracking number, and job date. It can also include driver assignments, item lists, and special remarks. The collection appears in your Detrack dashboard and driver app immediately.
Tars requires a Detrack API key, which provides access to delivery and collection CRUD operations, job search, and vehicle listing. The API key is generated in your Detrack account settings. You control access by regenerating or revoking the key at any time.
No. Tars fetches delivery records, tracking info, and addresses from Detrack in real time during active conversations. Once the response is delivered, no customer data or delivery details are retained in the Tars platform.
Yes. The agent can retrieve all deliveries for a specific date using Detrack's view all deliveries endpoint. It can also filter jobs by status, country, type, or D.O. number through the list jobs endpoint with pagination. Dispatchers get full route overviews through a single question.
Detrack sends automated status notifications, but they are one-way. Tars adds a conversational layer where customers can ask follow-up questions, request address changes, schedule new pickups, and get detailed responses. It turns passive notifications into interactive delivery support.
Yes. The agent calls Detrack's edit delivery endpoint using the date and D.O. number to update fields like address, contact info, delivery instructions, and scheduled time. Up to 100 delivery records can be updated in a single API call.
The agent searches Detrack and returns no matching results. It then asks the customer to double-check their tracking number, suggests verifying the format, and offers to connect them with a live dispatcher if the issue persists. No dead-end experiences.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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