Delighted
Your AI agent triggers Delighted surveys at the perfect moment, right after a resolved support interaction, a completed purchase, or a successful onboarding. Feedback arrives while the experience is fresh. Response rates climb because surveys reach customers through the channels they are already using.
Your AI agent enrolls customers in NPS surveys, retrieves their past feedback, manages unsubscribes, and monitors survey delivery health, all through Delighted's REST API.
Delighted
Real scenarios where AI agents collect, retrieve, and act on NPS feedback at the exact right moment in the customer journey.
A customer just had their billing dispute resolved by your AI Agent. Immediately after confirmation, the agent creates a person in Delighted with the customer's email, attaching properties like issue_type=billing and resolution=refund_processed. Delighted sends a one-question NPS survey while the experience is still top of mind. Your response rate increases because the survey arrives within minutes of resolution, not days later from a batch email.
A known detractor contacts support again. Your AI Agent retrieves their recent Delighted survey response showing a score of 3 and a comment about slow response times. Armed with this context, the agent prioritizes the interaction, offers a proactive solution, and flags the conversation for a customer success manager. The detractor gets personalized attention instead of standard treatment, giving your team a real chance to turn the relationship around.
A customer calls in frustrated about a broken feature. Your AI Agent resolves the issue but recognizes this is not the right moment for a survey. It checks Delighted for any pending survey requests for this customer and deletes them. Once the feature fix is confirmed working a week later, the agent re-enrolls them in Autopilot for a follow-up survey. Your NPS data reflects genuine satisfaction, not frustrated impulse scores.
Delighted
FAQs
You configure trigger rules in your agent's workflow. Common triggers include after resolving a support ticket, completing a purchase, or finishing onboarding. The agent creates a person in Delighted with the customer's email or phone number, and Delighted handles delivery timing based on your Autopilot frequency settings and any delay parameter you specify.
Yes. The agent can create people for email surveys using the Create Person endpoint or enroll them in SMS Autopilot using the Add Person to Autopilot SMS endpoint. Phone numbers must be in E.164 format. The channel parameter on Create Person also lets you specify sms directly when scheduling one-off surveys.
You can attach any key-value pairs as properties. Common examples include plan tier, purchase amount, issue type, product name, and customer segment. Delighted also supports special properties like question_product_name to customize the survey question, delighted_email_subject for custom email subjects, and locale for language targeting.
Yes. The agent queries the List Survey Responses endpoint filtered by person_email or person_id to retrieve specific scores and comments. This lets the agent know if it is talking to a promoter (score 9-10), passive (7-8), or detractor (0-6) and adjust its approach accordingly.
When a customer requests to stop receiving surveys, the agent calls Delighted's Unsubscribe Person endpoint with their email. This permanently prevents future email survey delivery, identical to the customer clicking the unsubscribe link in a survey email. The action is immediate and irreversible through the API.
Yes. The List Bounced People endpoint returns all email addresses that have bounced, ordered by bounce time. The agent can cross-reference this list before sending new surveys to avoid wasting survey sends on invalid addresses. Pagination and time-based filters help manage large contact lists.
Tars queries Delighted's API in real time to retrieve survey responses during active conversations. The feedback data lives in your Delighted account. Tars logs conversation flows but does not maintain a separate copy of your NPS scores, comments, or respondent lists.
Delighted's Autopilot enforces survey frequency limits automatically. If a customer was surveyed within your configured cool-down period, Delighted will not send another survey even if the agent creates a new person record. This prevents survey fatigue without requiring your agent to track timing manually.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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