Dailybot
When a customer interaction needs internal follow-up, your AI agent notifies the right team members through DailyBot instantly. Send messages to channels, trigger workflows, and recognize team members who resolved tough issues, all without leaving the conversation flow.
Your AI agent bridges customer interactions and internal team communication by sending messages, triggering workflows, and coordinating responses through DailyBot.
Dailybot
Real scenarios where AI agents translate customer needs into immediate internal team actions through DailyBot, keeping response times short and teams aligned.
A customer reports a critical bug affecting their production environment. Your AI Agent composes a detailed DailyBot message with the error description, customer account details, and severity level, then sends it directly to the engineering team's channel. The team sees the alert immediately with full context. No more missed Slack messages or delayed email chains.
A customer leaves glowing feedback after a support interaction. Your AI Agent identifies the team member who handled the case, then sends DailyBot kudos with the customer's positive comments and a company value tag. The entire team sees the recognition. Support morale improves without managers manually tracking wins.
A customer suggests a product improvement during a conversation. Your AI Agent finds the 'Product Feedback' workflow in DailyBot and triggers it with the suggestion details, customer context, and priority assessment. The product team receives a structured feedback entry through their existing workflow instead of an untracked chat message.
Dailybot
FAQs
The agent uses DailyBot's Send Message API, targeting specific channels via target_channels or individual users via target_users parameters. You configure which channels correspond to which types of customer issues, so escalations always land in the right place. Messages support markdown formatting for structured, readable alerts.
Yes. The agent calls DailyBot's Give Kudos endpoint with the receiving user's UUID, a kudos message, and an optional company value tag. You can configure triggers, like when a customer rates their experience highly, the agent sends recognition to the support rep who helped. Kudos can be sent on behalf of DailyBot or the API key owner.
Tars connects with a DailyBot API key that grants access to messaging, user lookup, workflow retrieval, and kudos capabilities. The key is generated from your DailyBot organization settings. You control what the key can access and can rotate or revoke it at any time without affecting other DailyBot integrations.
No. Tars queries DailyBot in real time when it needs to send messages, look up users, or trigger workflows. User directories, channel information, and workflow details are fetched live during the conversation. No internal team data is persisted by Tars after the interaction ends.
Yes. Configure routing rules in your agent so billing questions go to the finance channel, technical issues go to engineering, and feature requests go to product. The agent determines the issue type during conversation and targets the appropriate DailyBot channel or team UUID accordingly.
The agent first calls Get Workflows to verify the workflow exists and checks its status. If the workflow is paused or inactive, the agent falls back to sending a direct message to the designated team instead. This prevents silent failures and ensures customer issues always get routed internally.
DailyBot's native automations handle internal team rituals like standups and check-ins. Tars AI Agents add an external layer, translating customer conversations into DailyBot actions. Your customers interact with an intelligent agent, and DailyBot handles the internal team coordination. The two systems complement each other.
Yes. DailyBot's Send Message API supports image_url attachments and interactive buttons alongside the message text. Your agent can send visual context like screenshots a customer shared or add action buttons that let team members respond directly from the DailyBot notification.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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