Confluence
Customers and employees ask questions your Confluence pages already answer. Your AI agent searches spaces, retrieves page content, and delivers accurate information drawn straight from your team's documentation. Support tickets drop because the answers are already written.
Your AI agent reads, searches, and navigates Confluence spaces like a senior team member who has memorized every page in your wiki.
Confluence
See how businesses use Confluence with Tars AI to turn internal documentation into instant, self-service answers for customers and employees alike.
A customer asks 'How do I set up SSO for my organization?' Your AI Agent searches your Confluence knowledge base, finds the SSO configuration guide, extracts the step-by-step instructions, and walks the customer through the process conversationally. The customer resolves their question in minutes. Your support team never sees the ticket because it never gets created.
A new hire asks the company chatbot 'Where do I find the PTO policy?' Your AI Agent searches Confluence for the HR space, retrieves the leave policy page, and presents the key details including accrual rates and approval process. The new employee gets answers on day one without pinging their manager, and HR teams field fewer repetitive Slack messages.
A customer reports a bug that your team has not documented yet. After resolving the issue, your AI Agent creates a new Confluence page in the Known Issues space with the problem description, workaround steps, and customer context. Your documentation grows organically from real support interactions, and the next customer with the same issue gets an instant answer.
Confluence
FAQs
The agent uses Confluence's v2 Pages API with intelligent relevance scoring. It fetches pages matching the query, ranks them by exact phrase match, partial word match, and keyword overlap, then extracts the most relevant section. It searches across page titles and content within the spaces you authorize.
Yes. When configuring the tool, you can set a default spaceKey parameter so the agent only searches designated spaces. For example, restrict it to your public knowledge base space while keeping internal engineering docs off limits. You can configure multiple spaces per gambit as needed.
The OAuth flow requests scopes for reading and writing content, pages, blog posts, spaces, labels, attachments, and comments. You authorize these when connecting your Atlassian account. If you only need read access, you can configure the agent's gambits to use only read actions like Search Content and Get Page By ID.
No. The agent queries Confluence in real time via API during each conversation. Page content is fetched live and used only to generate the response. Tars does not maintain a replicated database of your wiki. Conversation logs may include excerpts that were shared with the user.
Yes. The integration supports Create Page, Update Page, Create Blog Post, and Update Blog Post actions. You might use this to document customer feedback, log bug reports, or publish meeting notes. Each write action requires the space ID and appropriate content body format (storage or Atlas doc format).
Confluence search requires users to be logged into your Atlassian workspace. Tars makes your wiki content accessible to external customers through a chatbot on your website, WhatsApp, or help center, without giving them Confluence access. It also connects to 600+ other tools like Jira, Shopify, and Stripe in the same conversation.
The agent handles this gracefully. If no matching page is found, it acknowledges the gap, offers to connect the customer with a human agent, or suggests related topics it did find. You can also configure fallback behavior, such as creating a Confluence page to flag the missing documentation for your team.
Yes. The Download Attachment action retrieves files attached to Confluence pages and provides a shareable URL. If a customer needs a product manual, setup guide, or specification sheet stored in Confluence, the agent can surface and deliver it within the conversation without exposing your wiki.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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