Chatwork
Customers trigger updates that flow straight into Chatwork rooms. Your AI agent reads messages, retrieves files, checks team status, and posts notifications without anyone switching tabs. Internal communication stays current while your support team handles fewer manual handoffs.
From reading room conversations to uploading shared documents, your AI agent operates across Chatwork rooms so your team stays informed without constant context switching.
Chatwork
See how businesses bridge customer conversations and internal Chatwork rooms using AI agents that read, post, and share files on behalf of your team.
A customer reports a critical bug through your website chat. Your AI Agent identifies the issue severity, calls Chatwork's Upload File endpoint to share the customer's screenshot in the engineering room, and posts the conversation summary as an accompanying message. Engineers see the bug report in their Chatwork channel within seconds. No email chains, no delayed forwarding.
A client asks about the progress of their ongoing project. Your AI Agent calls Chatwork's Get Room Messages to pull the latest updates from the dedicated project room, summarizes the key milestones and blockers, and relays the status back to the client. The project manager never gets interrupted, and the client receives a timely, accurate update.
A new customer needs to speak with your compliance department but does not know who to contact. Your AI Agent calls Chatwork's Get Contacts endpoint, filters by department, and provides the customer with the correct team member's name and availability. The customer gets routed to the right person on the first attempt. Your receptionist handles one fewer phone call.
Chatwork
FAQs
The agent calls Chatwork's GET /v2/rooms/{room_id}/messages endpoint with the target room ID. It retrieves the conversation thread including sender names, timestamps, and message content. You can also set the 'force' parameter to true to refresh the cache and pull the latest 100 messages regardless of prior calls.
The current integration focuses on reading messages, retrieving files, listing contacts and room members, and uploading files with accompanying messages. The Upload File endpoint accepts an optional message parameter, allowing your agent to post context alongside shared documents.
Tars requests the 'offline_access' scope during OAuth authorization, which grants persistent access to your Chatwork account. This lets the agent call APIs on your behalf without requiring re-authentication for each session. You can revoke access anytime from your Chatwork account settings.
No. Tars fetches messages and file metadata from Chatwork in real time during conversations. Message content, file downloads, and contact details are not stored in Tars. Everything remains in your Chatwork environment, protected by Chatwork's 256-bit encryption.
Chatwork limits API requests to 300 calls per 5-minute window. If your agent hits this ceiling, the API returns a 429 status code. The agent will inform the user that the request could not be completed at the moment and suggest trying again shortly. For most use cases, 300 calls per window is more than sufficient.
Chatwork's native bots operate inside Chatwork rooms only. Tars AI Agents sit on your website, WhatsApp, or other customer channels and bridge external conversations to internal Chatwork rooms. Your customers never need a Chatwork account. The agent acts as a translator between your public-facing support and internal team messaging.
No. The agent operates under your authenticated Chatwork account and can only access rooms where your account has membership. The Get Rooms endpoint returns all rooms associated with your account, including group chats, direct messages, and your personal chat.
Yes. When the agent calls Get File for a specific room and file ID, the response includes the account_id of the uploader along with the filename, filesize, upload timestamp, and download URL. This lets the agent attribute shared documents to specific team members.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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