Bugherd
Customers describe website issues in plain language. Your AI agent creates detailed BugHerd tasks with priority, tags, and assignments, all during the conversation. Feedback captured accurately, bugs triaged instantly, and your development team gets structured tickets instead of vague emails.
From creating tasks and managing projects to attaching screenshots and posting comments, your AI agent handles the full BugHerd workflow so your team stays focused on fixing, not filing.
Bugherd
Real scenarios where AI captures client feedback, creates actionable bug reports, and keeps stakeholders updated, all without your team context-switching.
A client messages 'The hero banner image is overlapping the navigation on iPad.' Your AI Agent creates a BugHerd task with the full description, sets priority to high, tags it 'responsive' and 'iPad', and assigns it to your front-end developer. The client gets a task reference number instantly. Your developer gets a fully structured ticket instead of a Slack message they might miss.
An agency account manager asks 'What is the bug status across our three active client sites?' Your AI Agent retrieves BugHerd's active projects list, fetches task counts by status column for each, and delivers a summary showing open bugs, in-progress fixes, and completed items per project. The manager gets a consolidated report without checking three separate boards.
A new marketing director at your client company needs access to the feedback board. Your AI Agent collects their email address during the conversation, invites them as a guest to the relevant BugHerd project, and confirms the invitation was sent. No admin bottleneck. The stakeholder has access within minutes of their first request.
Bugherd
FAQs
The agent parses the customer's natural language description, extracts key details like the affected page, device, and severity, then calls BugHerd's Create Task API with structured fields. It sets the description, priority, tags, and assignment based on your configured rules. Clients describe issues conversationally, developers receive clean tickets.
Yes. Configure routing rules in your agent so that UI bugs go to your front-end developer, performance issues go to your backend team, and content errors go to your copywriter. The agent passes the correct assigned_to_email or assigned_to_id when creating the BugHerd task.
Tars requires your BugHerd API token, generated under Settings > General Settings in your BugHerd account. This token provides access to create and update tasks, manage projects, add comments, and handle attachments. You can revoke or regenerate the token at any time from BugHerd settings.
No. Tars calls BugHerd's API in real time during conversations. Task details, project lists, and comments are fetched or created live and not stored separately. Your BugHerd account remains the single source of truth for all feedback and bug data.
Absolutely. The agent uses BugHerd's List Projects endpoint to identify the correct project based on the client or website URL being discussed. Tasks, comments, and attachments are always scoped to the right project. You can manage dozens of client sites through a single agent.
BugHerd's sidebar requires clients to use a browser extension and pin feedback on-page. Tars lets clients describe issues in natural language via chat, WhatsApp, or any channel. The agent handles the structured task creation behind the scenes. Clients who struggle with visual pinning tools get an easier alternative.
The agent checks your active BugHerd projects first. If no matching project is found, it can either create a new project via the Create Project API or inform the client that their website has not been set up yet and route them to the appropriate contact. No feedback is lost.
In your Tars dashboard, navigate to Tools and select BugHerd. Enter your API token from BugHerd Settings > General Settings. Once connected, attach the tool to your AI Agent Gambit. The agent will automatically create tasks, add comments, and manage projects when clients provide feedback.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
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