Botbaba
A customer abandons their cart, completes a purchase, or cancels an order. Your AI agent catches the Shopify webhook through Botbaba, sends the right WhatsApp message, and keeps your contact list current. Cart recovery, order updates, and broadcast campaigns running on autopilot while your team focuses on strategy.
Your AI agent connects Shopify store events to Botbaba's WhatsApp Business API, sending the right message to the right customer at the right moment.
Botbaba
Discover how e-commerce businesses use AI agents to automate WhatsApp notifications, recover lost sales, and engage customers through Botbaba.
A shopper adds a pair of shoes to their Shopify cart but closes the browser. Your AI Agent receives the cart event through Botbaba's Cart Creation Shopify Webhook, waits for a configured delay, then sends a personalized WhatsApp message with the product image and a one-tap checkout link. WhatsApp messages achieve 98% open rates compared to email, turning abandoned browsing sessions into completed sales without your marketing team lifting a finger.
A customer completes checkout on your Shopify store at midnight. Your AI Agent catches the Order Payment webhook through Botbaba, extracts the customer's phone number, order ID, and estimated delivery date, formats a WhatsApp template message with these details, and sends it instantly. The customer gets immediate confirmation on the app they check most. Your support team wakes up to zero 'Did my order go through?' messages.
Your warehouse ships an order and Shopify fires a fulfillment event. Your AI Agent receives the Order Fulfillment webhook via Botbaba, extracts the tracking number and carrier information, and sends a WhatsApp message with a tracking link. Customers know their package is on the way before they even think to ask. Tracking inquiries drop significantly because the information arrives proactively.
Botbaba
FAQs
The agent uses Botbaba's Send WhatsApp Template Messages endpoint, which works through the official Gupshup WhatsApp Business API. You create approved templates in Botbaba's dashboard, and the agent formats them with customer-specific variables like name, order ID, and tracking links before sending.
Botbaba provides dedicated webhook endpoints for six Shopify event types: cart creation, cart update, checkout creation, checkout update, order payment, order fulfillment, and order cancellation. Each event fires a real-time payload that your AI agent processes to trigger the appropriate WhatsApp message.
Tars requires your Botbaba API key, which you generate in your Botbaba dashboard. For Shopify webhooks, you also configure your Shopify store to send events to Botbaba's webhook URLs. No Shopify admin credentials are shared with Tars directly.
No. Tars queries Botbaba's API in real time to retrieve or update contact information during active workflows. Phone numbers, customer names, and tag data are processed only during the current operation. Tars does not maintain a separate copy of your Botbaba contact database.
The agent needs a phone number to send WhatsApp messages. If the Shopify cart event does not include contact information, the agent can be configured to skip the recovery attempt or use alternative channels. For checkout events, the customer's phone number is typically available from the checkout form.
Botbaba validates incoming Shopify webhooks using the X-Shopify-Hmac-SHA256 header, which contains a cryptographic signature. The agent processes only validated payloads. If a webhook fails signature verification, it is rejected and your agent logs the failed attempt for investigation.
Shopify sends email notifications that often go unread in crowded inboxes. Botbaba with Tars delivers messages via WhatsApp, which has dramatically higher open and engagement rates. The AI agent also adds intelligence by personalizing messages, handling recovery sequences, and managing contact segmentation across campaigns.
Yes. The agent can retrieve flows using the List Flows endpoint, manage templates through List Templates and Update Template endpoints, and oversee broadcast campaigns via List Broadcasts and Get Broadcast. This lets your team manage WhatsApp automation through conversation rather than dashboard navigation.
Don't limit your AI Agent to basic conversations. Watch how to configure and add powerful tools making your agent smarter and more functional.
Privacy & Security
At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.
Email - sales@hellotars.com
.png)
%201.png)
%201.png)
