Rosette Text Analytics

Multilingual customer interactions made smarter with Rosette NLP

Your customers speak different languages, spell names in various ways, and provide addresses in inconsistent formats. Your AI agent uses Rosette's NLP engine to identify languages, match entity names, and compare addresses accurately, making every conversation globally intelligent.

Chosen by 800+ global brands across industries

Linguistic intelligence for global conversations

Your AI agent leverages Rosette's natural language processing APIs to detect languages, resolve name variations, and compare address formats across 364 language-encoding-script combinations.

Identify Language

A customer writes in an unfamiliar script. Your AI agent sends the text to Rosette's Language Identification endpoint, detects the language with a confidence score, and automatically adjusts its response language or routes to the appropriate team.

Match Person Names

A customer provides a name that does not exactly match your records. Your agent calls Rosette's Name Similarity API to compare the two name variants and returns a score between 0 and 1, enabling fuzzy matching for identity verification across transliterations.

Compare Addresses

A customer provides a shipping address in a different format than what is on file. Your agent uses the Address Similarity endpoint to compare structured or unstructured addresses and determine whether they refer to the same location.

Resolve Organization Names

Your agent encounters two organization names that might be the same entity. Rosette's Name Similarity API compares them across languages and scripts, returning a confidence score that helps resolve duplicate records or verify business identities.

Detect Multilingual Content

A customer message contains text in multiple languages. Your agent enables multilingual detection mode in Rosette's Language Identification API, which identifies language regions within the same document and responds appropriately to each segment.

Compare Location Names

A customer references a city or region name using a local variant. Your agent sends both the local and standardized names to Rosette's Name Similarity API for location entities, confirming whether they refer to the same place regardless of spelling or script.

Rosette Text Analytics

Use Cases

Global customer interactions resolved intelligently

Real scenarios where AI agents use Rosette's NLP capabilities to handle multilingual queries, verify identities across name variants, and match addresses despite formatting differences.

Automatic Language Detection for Global Support

A customer writes in Japanese to your English-language support chat. Your AI Agent sends the message through Rosette's Language Identification API, detects Japanese with high confidence, and switches to respond in their language or routes to a Japanese-speaking agent. The customer gets help in their preferred language. No awkward language-barrier delays.

Identity Verification Across Name Transliterations

A customer provides their name as 'Mohammed Al-Rashid' but your system has 'Muhammad Al Rasheed' on file. Your AI Agent passes both name variants to Rosette's Name Similarity API, receives a high similarity score, and confirms the identity match. The customer is verified without being asked to spell their name repeatedly. Fewer false rejections, better experience.

Shipping Address Matching for Order Confirmation

A customer provides a delivery address written in a different format than what is stored in your system. Your AI Agent uses Rosette's Address Similarity endpoint to compare the two addresses and confirms they refer to the same location. The order ships to the right place without manual address verification. Your logistics team avoids costly mis-deliveries.

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Rosette Text Analytics

Rosette Text Analytics

FAQs

Frequently Asked Questions

How many languages can the AI agent detect using Rosette?

Rosette's Language Identification API supports detection across 364 language-encoding-script combinations, covering over 66 distinct languages. The agent sends the customer's text to the endpoint and receives the detected language with a confidence score, enabling accurate routing and response language selection.

How does name similarity scoring work for identity verification?

The agent sends two name objects (Person, Location, or Organization type) to Rosette's Name Similarity API. Rosette analyzes the names across linguistic variations, transliterations, and cultural naming conventions, then returns a similarity score between 0 and 1. You define the threshold for a match based on your verification requirements.

Can the agent compare addresses in different languages or formats?

Yes. Rosette's Address Similarity endpoint compares addresses provided as single strings or structured objects. It is optimized for English, Simplified Chinese, and Traditional Chinese addresses but handles various formats. The agent determines whether two differently formatted addresses refer to the same physical location.

Does Tars store the text analyzed by Rosette?

No. Customer messages, names, and addresses are sent to Rosette's API in real time during the conversation and used only for the current analysis. Tars does not maintain a separate store of the text content processed through Rosette. Results are returned to the conversation and not persisted.

What is the accuracy of Rosette's name matching across scripts?

Rosette uses deep neural networks and statistical models trained on multilingual name data. Accuracy varies by language pair but is designed for high-precision use cases like identity resolution, sanctions screening, and data deduplication. The similarity score gives you granular control over match sensitivity.

Can the agent detect multiple languages within a single customer message?

Yes. By enabling the multilingual parameter in the Language Identification request, Rosette detects language regions within a single document. The agent can identify that a message starts in English and switches to Spanish, allowing it to handle each segment appropriately.

How is this different from using a generic translation API?

Translation APIs convert text between languages. Rosette provides linguistic intelligence such as entity name resolution, address comparison, and language detection with confidence scoring. These are complementary capabilities. Your agent can use Rosette to identify the language and match names, then use a translation tool for response localization if needed.

What authentication does the Rosette API require?

Rosette uses API key authentication. You generate the key from your Rosette developer account and enter it in the Tars dashboard when adding the tool. The key is stored securely and used for all API calls. You can rotate or revoke the key from your Rosette account at any time.

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