Files.com

Secure file operations handled conversationally with Files.com AI

IT teams and partners constantly ask about folder access, share link status, and file permissions. Your AI agent connects to Files.com to list directories, check who has access, revoke expired shares, and generate upload keys, all through natural conversation. File management tickets vanish.

Chosen by 800+ global brands across industries

Enterprise file control through conversation

From folder navigation to permission audits and share link management, your AI agent handles the file operations that normally require logging into the Files.com dashboard.

Browse Folder Structure

An employee asks what folders exist under a project directory. Your AI agent calls the List Folders endpoint with the parent folder ID, retrieves the directory tree with search and pagination, and presents the structure. Folder navigation without dashboard access.

Audit File Permissions

A manager needs to know who has access to a confidential folder. Your AI agent queries the List Permissions endpoint for that resource, returning user and group access levels. Instant permission audits during compliance reviews.

Revoke Share Links

A team lead realizes a share link was sent to the wrong recipient. Your AI agent calls the Delete Share endpoint to immediately revoke access. The link becomes inactive within seconds, no need to navigate the Files.com admin panel.

Generate Upload Keys

A partner needs to upload documents securely. Your AI agent generates a temporary S3 upload key through the Get S3 Key endpoint, providing a secure upload path. File intake becomes a guided conversation instead of emailed instructions.

Manage API Access

An administrator needs to revoke a compromised API key. Your AI agent calls the Delete API Key endpoint with the key identifier, immediately disabling access. Security incidents handled in real-time conversation without switching contexts.

List User Groups

An IT admin asks which groups exist in the organization. Your AI agent retrieves the full group list with pagination from Files.com, showing group names and membership details. Group management questions answered instantly.

Files.com

Use Cases

File security, solved in conversation

Real scenarios where AI handles folder access questions, permission audits, and share link management, so your IT team focuses on strategy instead of file tickets.

Instant Permission Audits for Compliance

During a SOC 2 audit preparation, a compliance officer asks who has access to the finance reports folder. Your AI agent queries Files.com's List Permissions API for that resource, returns a breakdown of users and groups with their access levels, and flags any unexpected entries. The officer gets a clear access report in seconds. No IT ticket, no waiting for someone to pull the data manually.

Emergency Share Link Revocation

A sales rep accidentally shared a confidential pricing document with the wrong external contact. They message the AI agent with the share details. The agent immediately calls the Delete Share endpoint, revokes the link, and confirms access has been terminated. The security exposure lasts minutes instead of hours. Your data stays protected without escalating to IT support.

Self-Service Folder Navigation for Partners

An external vendor working on a project needs to find the correct upload folder but cannot navigate the Files.com interface directly. They ask the AI agent, which lists available folders under the partner directory, identifies the right project subfolder, and generates a temporary upload key. The vendor uploads their deliverables securely. No back-and-forth emails about folder paths.

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Files.com

Files.com

FAQs

Frequently Asked Questions

How does the AI agent navigate my Files.com folder structure?

The agent uses the List Folders API endpoint to retrieve directories under any parent folder. You can search by name, paginate through large directory trees, and sort results. When someone asks about a specific project folder, the agent queries the hierarchy and returns matching results live from your Files.com instance.

Can the agent revoke share links immediately during a security incident?

Yes. The agent calls the Delete Share endpoint with the share ID, which immediately invalidates the link. Anyone attempting to use the revoked link will be denied access. This allows real-time response to accidental or unauthorized sharing without waiting for an admin to log into the dashboard.

What authentication does Tars need for the Files.com integration?

Tars requires your Files.com site subdomain and an API key. The subdomain identifies your Files.com instance, and the API key authenticates all requests. You can generate a dedicated API key in your Files.com admin panel with specific scopes, and revoke it anytime if needed.

Does Tars store my Files.com folder contents or file data?

No. Tars queries Files.com's API in real-time during each conversation. Folder listings, permission data, and group information are fetched live and used only to answer the current request. No file contents are ever downloaded or cached by Tars.

Can the agent check who has access to specific files and folders?

Yes. The agent uses the List Permissions endpoint to retrieve access control entries for any resource by its ID and type. It returns which users and groups have access and at what permission level. This is particularly useful for compliance audits and access reviews.

How is this different from using the Files.com web interface directly?

The Files.com web interface requires login credentials and manual navigation. Tars AI Agents let anyone on your team ask file management questions in plain language through WhatsApp, your website, or Slack. Non-technical users, partners, and vendors can get folder information and upload access without needing a Files.com account or training on the interface.

Can the agent help external partners upload files securely?

Yes. The agent generates temporary upload keys using the Get S3 Key endpoint, providing partners with a secure, time-limited upload path. The partner uploads through the provided mechanism without needing direct Files.com credentials. This simplifies vendor onboarding and secure document collection.

What happens if someone asks about a folder that does not exist?

The agent handles this gracefully. If the List Folders endpoint returns no results for the specified parent or search term, the agent informs the requester that no matching folders were found, suggests checking the folder path, and offers to search at a different level. No confusing error messages.

How to add Tools to your AI Agent

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Real results, real customers, real stories

“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager
“We're saving an average of 4,000+ calls a month.”
Implementing an Agent revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service️ along with our business services.
Lindsey Roark Mayes
Ex-Director of SOS IT (State of Indiana)
“Cutting down on staff needing to email back.”
Since our launch of Tars Agents, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the Agent regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.
Levi Eastwood
Marketing Director of UCI Merage School
“Powerful tool - and there's so much more still to explore!”
I love the flexibility of the TARS chatbot design tool. The ability to drop in a new gambit and easily de-link and re-link gambits before and after it saves HOURS of time lost if I had to regenerate from scratch. TARS stands out for its flexibility, consistent performance, and outstanding support.
Aaron Rittmaster
Founder
“I like the product.”
Takes those boring forms and allows you to make the collecting of customer information enjoyable for the user. It has a lot of value and I see the company constantly working on improving it.
Pierre Rattini
Director of Marketing
“Very responsive and supportive Team”
I love how supportive and responsive the team members are. The chatbots are not difficult to build once you have an idea of what you are doing, and this is so based on the backend work Tars has completed. Also, they are flexible to the clients' requests.
Keisha Cameron
Product Manager
“Easy for cooperation and open to agreement.”
One of the biggest qualities of TARS is their ability to truly understand their clients' needs. They took the time to thoroughly assess our requirements, offering valuable insights and recommendations that we hadn't even considered. This level of personalized attention made a significant difference in the success of our project.
Milica Petrovic
Customer Care Project Associate
“Great service”
The guys at Tars are so passionate about bots and maximum engagement. Tars is overall a great product with really nice people there to help me engage and automate conversations I would have otherwise missed.
Nigel Gosling
Health Coach
“Best in class for lead generation”
TARS is an essential tool within our lead gen strategy. I started to use it a couple years ago, and the platform evolved to focus on results. You can integrate your Google Analytics, Facebook Pixel, and AdWords conversion tag to track results and measure your campaign. You can also integrate with Zapier, which opens a lot of possibilities. Compared with static landing pages, we have seen an increase in conversions and more engagement.
Leonardo Wolff
Founder
“Very professional and cooperative”
Building an automated chat that our customers actually used and reduced calls amount.
Maryam Alhaddad
Customer Journey Designer
“Flexibility and good service”
Tars platform is very flexible, so you can do pretty much any flux you desire. Also integrates with any third party through APIs with a very simple and easy-to-use interface. Also tars team is great! Always at disposal and brings suggestions and solutions for any issue encountered during the process of building the chatbot.
Lucas Von Lachmann
Process Manager
“Deserved The title of the Best Chatbot of the Year”
If you are building chatbots, you cannot go wrong with TARS. I have been with this company since their beginning. Seen how they have grown. I have tested a lot of bots, but this one is still the best out there. We use WhatsApp a lot for our business. And what I like best is that I can have 1 chatbot for website and for my WhatsApp. I especially appreciate their support team as well. Whenever I am stuck, they quickly reply to my questions.
MJ Felix
Chairman
“Advanced integration, easy to use, and very customizable.”
This chatbot does everything from AI integration to complete customization and is excellent for lead conversion in most industries. I think the pre-formatted templates are an excellent boost to get started quickly. The team is also excellent.
Rachel Rowling
Chief Operating Officer
“The chatbot implementation has exceeded expectations!”
The implementation has delivered 24/7 customer support and is proving its value by reducing Contact center calls by around 5% in just four months of operation. Beyond enhancing the e-care experience, the chatbot is driving impressive business results, achieving a remarkable 20% month-on-month growth.
Victor Pereira
Customer Care and CX Manager

Privacy & Security

We’ll never let you lose sleep over privacy and security concerns

At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.

GDPR
ISO
SOC 2
HIPAA

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