Apaleo

Hotel operations that respond to every guest question

Your AI agent integrates with Apaleo to manage hotel properties, room inventory, and guest operations. Apaleo is an API-first cloud property management platform powering over 2,000 hospitality properties in 30+ countries.

Chosen by 800+ global brands across industries

Property management through conversation

From room availability to property setup, these API-first capabilities let your AI agent handle hospitality operations in real-time during guest conversations.

Apaleo

Use Cases

Hospitality automation scenarios

See how hotel and property management teams use AI agents to handle guest inquiries, manage room inventory, and streamline operations around the clock.

Guest Room Availability Inquiries

A guest asks about available room types for their dates. The AI Agent queries Apaleo's unit groups and units to provide real-time availability by room category, occupancy limits, and special features like connecting rooms or accessibility options.

Property Information Requests

A prospective guest wants details about a hotel property. The AI Agent retrieves property information from Apaleo including check-in and check-out times, location details, and amenity descriptions to answer questions instantly.

Room Feature Matching

A guest requests a room with specific features like a balcony or sea view. The AI Agent searches Apaleo unit attributes to find matching rooms and presents available options that meet the guest's preferences.

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Apaleo

Apaleo

FAQs

Frequently Asked Questions

What hotel operations can the AI agent manage through Apaleo?

The agent can manage property configuration, room inventory, unit groups for room types, and custom room attributes. This includes creating new properties, setting up room categories, tracking room conditions, and searching availability across your portfolio.

Can the AI agent help set up a new hotel property in Apaleo?

Yes. The agent can create new properties with complete configuration including company details, location, currency, time zone, check-in and check-out times, payment terms, and tax information. It can also clone existing properties to speed up multi-property rollouts.

How does the integration handle room types and categories?

The agent manages unit groups in Apaleo, which represent room categories like Standard, Deluxe, or Suite. Each unit group includes maximum occupancy, descriptions in multiple languages, and ranking for display order. You can also configure connected unit groups for family suites.

Can I tag rooms with custom features like ocean view or pet-friendly?

Yes. The agent creates and manages unit attributes in Apaleo, allowing you to tag individual rooms with custom features. Guests or staff can then search for rooms matching specific attribute combinations.

What Apaleo OAuth scopes are needed for property management?

For full property management, you need scopes including setup.manage for property configuration, units.create and units.read for room inventory, unitgroups.manage for room types, and unitattributes.manage for custom room features. Read-only operations require corresponding .read scopes.

Can the AI agent search for available rooms by occupancy or condition?

Yes. The agent can search Apaleo units filtered by property, unit group, occupancy status, maintenance type, condition, and custom attributes. This enables real-time availability checks and housekeeping coordination.

How does the test to live property workflow function?

The agent can move properties from Test to Live status once configuration is complete. You can also reset transactional data on test properties to start fresh. This allows thorough testing before accepting real bookings.

Does Apaleo support multi-property hotel chains through the API?

Yes. Apaleo is built for hotel chains and apartment brands. The agent can list all properties across your portfolio, clone property configurations for new locations, and filter searches by country or status. This centralizes operations across multiple sites.

How to add Tools to your AI Agent

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At Tars, we take privacy and security very seriously. We are compliant with GDPR, ISO, SOC 2, and HIPAA.

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