Ish Jindal

<div class="last-updated" style="background: #f0fdf4; border-left: 3px solid #16a34a; padding: 8px 12px; margin-bottom: 20px; font-size: 14px; color: #166534;">&#10003; <strong>Last Updated:</strong> June 24, 2025</div>


<p>Artificial intelligence (AI) has emerged as a transformative technology with immense potential to revolutionize government services. By harnessing the power of AI, governments can enhance decision-making, improve service delivery, and streamline administrative processes. <span class="notion-enable-hover" data-token-index="0">AI Agents represent a big leap from basic functioning to intelligent systems capable of complex reasoning, multi-step processes, and seamless integration with existing government infrastructure.</span></p>



<p><strong>In this blog, we will explore the top 10 applications of artificial intelligence in government services, showcasing how it is reshaping the way governments operate and interact with citizens.</strong></p>



<h2 class="wp-block-heading"><span class="notion-enable-hover" data-token-index="0">1. AI-driven data analytics for improved decision-making</span></h2>



<figure class="wp-block-image aligncenter size-large is-resized"><img decoding="async" class="wp-image-7088" src="https://cdn.prod.website-files.com/6756905c4f1eabb644da6afe/6a0f1d86c200ed317ee40402_6a0eb8a224b176f59835269f_wp-10173189_8454-1-1024x683.jpeg" alt="artificial intelligence in government" width="490" height="327" /></figure>



<p>Government organizations deal with vast amounts of data on a daily basis. AI-powered data analytics tools enable governments to extract valuable insights from this data, aiding in evidence-based decision-making.</p>



<p>By utilizing advanced algorithms, machine learning techniques, LLMs, and tooling capabilities, AI Agents in government services facilitate the identification of patterns, trends, and correlations within large datasets.</p>



<p>This can help government agencies formulate effective policies, allocate resources efficiently, and address emerging challenges with agility.</p>



<h2 class="wp-block-heading"><span class="notion-enable-hover" data-token-index="0">2. Intelligent AI Agents </span><span class="notion-enable-hover" data-token-index="2">for citizen support</span></h2>



<figure class="wp-block-image aligncenter size-large is-resized"><img decoding="async" class="wp-image-7087" src="https://cdn.prod.website-files.com/6756905c4f1eabb644da6afe/6a0f1d87c200ed317ee40416_6a0eb8a5044ed9f9f5d5496b_wp-13123838_5162744-2-1024x1024.jpeg" alt="artificial intelligence in government" width="401" height="401" /></figure>



<p>Providing efficient and round-the-clock citizen support is a crucial aspect of government services. AI-powered chatbots are increasingly being deployed to handle citizen queries and provide personalized assistance.</p>



<p>These intelligent virtual assistants leverage natural language processing (NLP) algorithms to understand and respond to user inquiries accurately.</p>



<p>By automating responses to frequently asked questions, guiding users through government processes, and offering instant support, AI Agents improve citizen engagement and satisfaction.</p>



<h2 class="wp-block-heading"><span class="notion-enable-hover" data-token-index="0">3. AI-powered fraud detection and prevention</span></h2>



<p>Ensuring the integrity of government programs and financial transactions is a top priority. Artificial intelligence in government services plays a pivotal role in fraud detection and prevention.</p>



<p>AI algorithms can analyze vast amounts of data, detecting anomalies, and identifying patterns indicative of fraudulent activities. By leveraging machine learning models, government agencies can proactively identify and mitigate risks associated with fraud, tax evasion, and financial misconduct, safeguarding public funds and maintaining trust in government operations.</p>
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<h2 class="wp-block-heading"><span class="notion-enable-hover" data-token-index="0">4. Smart traffic management and urban planning</span></h2>



<p>Traffic congestion and urban planning pose significant challenges for governments worldwide. AI offers innovative solutions by optimizing traffic flow and enhancing urban planning strategies.</p>



<p>Through real-time data analysis, AI algorithms can identify traffic patterns, predict congestion, and optimize transportation systems. By incorporating AI-driven insights into urban planning, governments can improve public transportation routes, alleviate traffic congestion, and create smarter, more sustainable cities.</p>



<h2 class="wp-block-heading"><span class="notion-enable-hover" data-token-index="0">5. Predictive policing for enhanced public safety</span></h2>



<figure class="wp-block-image aligncenter size-large is-resized"><img decoding="async" class="wp-image-7086" src="https://cdn.prod.website-files.com/6756905c4f1eabb644da6afe/6a0f1d86c200ed317ee4040e_6a0eb8a751c39e8db2c0cf01_wp-18953930_6066787-1024x1024.jpeg" alt="artificial intelligence in government" width="397" height="397" /></figure>



<p>AI-powered predictive policing models are transforming the way governments ensure public safety. By analyzing historical crime data, artificial intelligence in government services can identify potential crime hotspots, aiding law enforcement agencies in proactive resource allocation.</p>



<p>Predictive policing helps prevent criminal activities, reduce response times, and enhance overall public safety. Leveraging AI algorithms, governments can develop targeted interventions, effectively allocate resources, and mitigate crime risks in communities.</p>



<h2 class="wp-block-heading"><span class="notion-enable-hover" data-token-index="0">6. AI-driven healthcare services and research</span></h2>



<figure class="wp-block-image aligncenter size-large is-resized"><img decoding="async" class="wp-image-7091" src="https://cdn.prod.website-files.com/6756905c4f1eabb644da6afe/6a0f1d87c200ed317ee40413_6a0eb8aa84db34e5e1844e8b_wp-2238473_160-1024x1024.jpeg" alt="artificial intelligence in government" width="429" height="429" /></figure>



<p>Artificial intelligence has immense potential to revolutionize healthcare services and research within the government sector. AI-powered Agents can analyze medical data, assist in diagnosis, recommend treatment options, and facilitate medical research.</p>



<p>Governments are increasingly leveraging AI to enhance healthcare access, improve patient care, and optimize disease surveillance.</p>



<p>By harnessing the power of AI in healthcare, governments can ensure better health outcomes for their citizens while managing resources effectively.</p>
<p><a href="https://hellotars.com/ai-agents/government" target="_blank" rel="noopener">Explore AI Agents pre-built specifically for government use cases.</a></p>



<h2 class="wp-block-heading"><span class="notion-enable-hover" data-token-index="0">7. Natural language processing for document analysis</span></h2>



<p>Governments deal with a vast amount of documents, contracts, policies, and regulations. Natural language processing (NLP) algorithms, a subset of artificial intelligence, enable governments to analyze and extract valuable information from these documents efficiently.</p>



<p>NLP-powered systems can process complex legal and regulatory documents, automate contract analysis, and assist in policy formulation.</p>



<p>By leveraging AI-driven document analysis, governments can streamline administrative processes, improve compliance, and enhance transparency.</p>



<h2 class="wp-block-heading"><strong>8. AI-assisted administrative processes</strong></h2>



<p>Administrative processes within government organizations can be time-consuming and resource-intensive. However, with the integration of AI, these processes can be streamlined and automated to improve efficiency.</p>



<p>AI-powered systems can handle tasks such as document management, workflow optimization, and resource allocation. By automating repetitive and mundane administrative tasks, governments can free up valuable human resources to focus on higher-level decision-making and policy implementation.</p>



<p>AI-assisted administrative processes enhance productivity, reduce paperwork, and enable smoother operations within government organizations.</p>



<h2 class="wp-block-heading"><strong>9. AI-enabled cybersecurity</strong></h2>



<figure class="wp-block-image aligncenter size-large is-resized"><img decoding="async" class="wp-image-7085" src="https://cdn.prod.website-files.com/6756905c4f1eabb644da6afe/6a0f1d86c200ed317ee40405_6a0eb8ac8a5029cf65ff1418_wp-12953631_Data_security_28-1024x731.jpeg" alt="artificial intelligence in government" width="449" height="320" /></figure>



<p>As governments increasingly rely on digital systems and networks, cybersecurity becomes a critical concern. AI offers advanced capabilities to detect and prevent cyber threats effectively.</p>



<p>AI algorithms can analyze network traffic, identify potential vulnerabilities, and respond to security incidents in real-time. By leveraging artificial intelligence in government services, governments can strengthen their cybersecurity posture, protect sensitive data, and safeguard critical infrastructure from cyber-attacks.</p>



<p>AI-enabled cybersecurity measures ensure the integrity and trustworthiness of government systems.</p>



<h2 class="wp-block-heading"><strong>10. AI-based disaster management and response</strong></h2>



<p>During times of natural disasters or emergencies, the ability to respond swiftly and effectively is paramount. AI plays a vital role in disaster management and response efforts. Through real-time data analysis, AI algorithms can monitor and predict disaster patterns, facilitate early warning systems, and optimize resource coordination.</p>



<p>AI-based technologies, such as remote sensing and image analysis, enable governments to assess the impact of disasters, prioritize rescue operations, and aid in post-disaster recovery.</p>



<p>By harnessing the power of AI, governments can enhance their disaster preparedness and response capabilities.</p>
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<h2 class="wp-block-heading"><span class="notion-enable-hover" data-token-index="0">Want to leverage the power of AI for your gov agency/organization? We can help.</span></h2>



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<p><a href="https://hellotars.com/">Tars</a> has been dedicatedly working with government agencies and organizations over the past years, helping them automate processes and enhance <a href="https://www.hellotars.com/blog/citizen-support-chatbots-the-future-of-us-government-services/">citizen support</a>.</p>



<p>We have worked with and helped multiple government organizations, including &#8211; <strong><a href="https://www.hellotars.com/blog/how-workforce-solutions-of-central-texas-used-a-chatbot-assistant-to-automate-4000-citizen-support-conversations/">Workforce Solutions of Central Texas</a></strong>, <a href="https://www.hellotars.com/blog/missouri-sos-business-services-chatbot/"><strong>Missouri SoS</strong></a>,<strong> <a href="https://www.hellotars.com/blog/government-chatbots-indiana/">Indiana InBiz</a></strong>, and <a href="https://www.hellotars.com/blog/chatbot-customer-support-montana/"><strong>Montana DMV</strong></a>.</p>



<p>Simply <a href="https://www.hellotars.com/demo/"><strong>book a free demo</strong></a> to learn more about how we can help and start experiencing the many benefits of our omnichannel Agents.</p>

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Top 10 applications of artificial intelligence in government services

Discover the top 10 applications of artificial intelligence in government services. Learn how AI transforms gov processes & citizen support.

Top 10 applications of artificial intelligence in government services - Tars Blog

Abhilash Mishra

<div class="last-updated" style="background: #f0fdf4; border-left: 3px solid #16a34a; padding: 8px 12px; margin-bottom: 20px; font-size: 14px; color: #166534;">&#10003; <strong>Last Updated:</strong> April 24, 2023</div>
<p>In recent times, citizens have increasingly expected convenient and efficient interactions with government agencies. With the advancements in technology and the availability of online resources, citizens now desire quick and seamless access to government services.</p>
<p>However, for many citizens, dealing with County Clerk’s Office can be a daunting and overwhelming experience. They often face numerous challenges that make the process difficult and frustrating.</p>
<p>One of the most common challenges that citizens encounter is <strong>the lengthy wait times.</strong> In some cases, citizens may have to wait for hours before they can speak to a clerk or complete their transaction. This can be particularly frustrating, especially for those who have taken time off work or have other pressing engagements.</p>
<p>Another challenge is the complicated procedures involved in <strong>obtaining various services, such as registering to vote, obtaining a marriage license, or accessing public records.</strong> Citizens often find it challenging to navigate the complex processes, which may involve multiple forms, fees, and documentation requirements.</p>
<p>In the popular TV show &#8220;The West Wing&#8221;, character Josh Lyman experienced firsthand the frustrations of obtaining a copy of his birth certificate, highlighting the very real pain points that many citizens face when dealing with their local County Clerk&#8217;s Office.</p>
<div style="width: 100%; height: 0; padding-bottom: 56%; position: relative;"><iframe class="giphy-embed" style="position: absolute;" src="https://giphy.com/embed/VeQtbauO0X5EgFuK1y" width="100%" height="100%" frameborder="0" allowfullscreen="allowfullscreen" data-mce-fragment="1"></iframe></div>
<div> </div>
<p>The County Clerk&#8217;s Office, on the other hand, faces a different set of challenges when it comes to providing support to their citizens. <strong>Limited availability, budget constraints, and outdated technology</strong> can make it difficult for staff to provide timely assistance, resulting in a less-than-ideal citizen support experience.</p>
<div style="width: 100%; height: 0; padding-bottom: 75%; position: relative;"><iframe class="giphy-embed" style="position: absolute;" src="https://giphy.com/embed/3ohjUWXxXuaa7ifQkg" width="100%" height="100%" frameborder="0" allowfullscreen="allowfullscreen" data-mce-fragment="1"></iframe></div>
<p> </p>
<p><strong>Here&#8217;s where Tars Chatbot comes into picture! </strong></p>
<p>So what is a Chatbot, you ask? Simply put, it&#8217;s an AI-powered customer experience system that can provide citizens with a more streamlined and efficient experience when interacting with a government agency. With the Chatbot accessible via the County Clerk&#8217;s Office website, citizens can get answers to frequently asked questions, receive guidance through complex processes, and receive real-time assistance.</p>
<h3>Here are some specific use-cases where a Tars Chatbot can help the County Clerk&#8217;s Office: </h3>
<p>✅ <strong>Voter registration:</strong> A Chatbot can help citizens register to vote by providing a user-friendly platform to complete the registration process online.</p>
<p>✅ <strong>Record requests:</strong> Citizens often need to request public records from County Clerk&#8217;s offices. A Chatbot can help streamline this process by offering an online platform for citizens to submit their record requests 24&#215;7. It can also guide them through the process, provide updates on the status of their request, and notify them when their records are available for pickup or delivery.</p>
<p>✅ <strong>Marriage licenses:</strong> A Chatbot can help couples apply for marriage licenses online, streamlining the process and reducing wait times.</p>
<p>✅ <strong>Real estate transactions:</strong> Real estate transactions often require multiple documents and approvals from the county clerk&#8217;s office. A Chatbot can help citizens navigate this process by providing information on the required documentation, deadlines, and fees.</p>
<p>✅ <strong>Business registrations:</strong> Starting a new business requires multiple registrations and approvals from various government agencies, including the county clerk&#8217;s office. A Chatbot can help streamline this process by guiding entrepreneurs through the registration process, and notifying them when their registrations have been approved.</p>
<p>But the benefits of Tars Chatbot don&#8217;t stop there.</p>
<p>By reducing the workload on staff, it can lead to cost savings for the department. And with the Chatbot available 24&#215;7, citizens no longer have to worry about limited office hours or wait times on the phone or in-person.</p>
<div style="width: 100%; height: 0; padding-bottom: 56%; position: relative;"><iframe class="giphy-embed" style="position: absolute;" src="https://giphy.com/embed/AxVYWYVOIkTU6d7XiH" width="100%" height="100%" frameborder="0" allowfullscreen="allowfullscreen" data-mce-fragment="1"></iframe></div>
<h3> </h3>
<h3>Here are some Tars Chatbot features that can be useful for a County Clerk&#8217;s Office:</h3>
<p>☎️ <strong>24&#215;7 availability:</strong> A Chatbot is available 24&#215;7 unlike the department&#8217;s citizen support reps, allowing citizens to engage with the County Clerk&#8217;s Office outside of regular business hours.</p>
<p>⚙️ <strong>Google Map integration:</strong> Tars Chatbot can integrate with Google Maps, allowing citizens to locate County Clerk&#8217;s Offices and other government facilities. This can help citizens find the nearest office and reduce travel time.</p>
<p>👩‍💻 <strong>Live chat handover:</strong> If a citizen requires more complex assistance or has a specific question, Tars Chatbot can seamlessly hand over the conversation to a live chat agent.</p>
<p>👨‍💻 <strong>Multi-language support:</strong> Tars Chatbot can support multiple languages, allowing citizens who speak languages other than English to engage with the department.</p>
<p>In short, a Chatbot is a game-changing solution for County Clerk&#8217;s offices seeking to streamline their citizen engagement and improve the quality of service delivery. From automating routine tasks to providing real-time support, it can save County Clerk&#8217;s offices time and resources while enhancing the citizen experience.</p>
<p>With the introduction of <strong><a href="https://www.hellotars.com/blog/introducing-tars-prime-build-your-own-chatgpt-powered-chatbot-within-seconds/">Tars Prime</a></strong>, a brand new product from Tars powered by ChatGPT, government agencies can now create Chatbots in just 1 click! </p>
<p>Don&#8217;t believe it? Check out this video for more info👇</p>
<p><iframe title="YouTube video player" src="//www.youtube.com/embed/_RkPPORUbBY" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe></p>
<p>As the public sector continues to navigate the challenges of digital transformation, Chatbots are poised to play a pivotal role in revolutionizing citizen experience for the better.</p>
<p>What do you think?</p>
<p>For more information on how Tars Chatbot can help the County Clerk&#8217;s Office, visit 👉 <a href="https://hellotars.com/solutions/departments/county-clerk">https://hellotars.com/solutions/departments/county-clerk</a></p>

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Revolutionizing Citizen Experience: How Tars Chatbot Can Save the County Clerk’s Office

Revolutionizing Citizen Experience: How Tars Chatbot Can Save the County Clerk's Office - Tars Blog

Arnav Patel

<div class="last-updated" style="background: #f0fdf4; border-left: 3px solid #16a34a; padding: 8px 12px; margin-bottom: 20px; font-size: 14px; color: #166534;">&#10003; <strong>Last Updated:</strong> September 6, 2021</div>
<p>One of the primary responsibilities of government agencies is to deliver good customer service to their citizens. Whether a citizen is paying their utility bills, filing their taxes, or claiming benefits, they expect the process to be&nbsp; fast and painless.&nbsp;&nbsp;</p>



<p>To achieve this, many government agencies create mobile apps that ostensibly provide all of the necessary information and tools a citizen needs to get tasks done. Of course, in reality, most of these apps are clunky, hard to navigate, and quite frankly add more stress than they alleviate.&nbsp;</p>



<p>One potential solution to this problem is the conversational app. Conversational apps transform government processes into automated conversations. They deliver an experience that is familiar, frictionless, and mobile optimized. Most importantly, they are versatile and can be implemented throughout an organization for a variety of different processes. In this article, we will discuss how you can use conversational apps to automate processes and deliver a better citizen experience.&nbsp;</p>



<h2 class="wp-block-heading">The Issues With Traditional Apps</h2>



<figure class="wp-block-image"><img decoding="async" src="https://lh4.googleusercontent.com/lVtqDEQhNWZGY7IVoNlhaXyelKhVYimH9fnwZJQFb4nqBUTZvrPn71INpKecxEFLykvBwd-krIjGvYa4ejqE1EbjRfyvYx0kALqQFadx09i_pyC3wZ_ttbG3JwP7xbminv0nWkQL" alt=""/></figure>



<p>Every single mobile app is competing for a limited pool of attention. This means that if a government agency builds an app it is competing with the likes of tech giants Facebook and Google.</p>



<p>With these constraints in mind, government agencies need to ask themselves whether their app does enough to justify its place on the citizen’s phone.</p>



<p>While it may seem like a bleak prospect competing with Google and Facebook, there are cases where such a justification can be made. When your mobile app has the following attributes, it can potentially compete:</p>



<ul><li><strong>Delivers frequent value &#8211;</strong> Citizens are rarely going to uninstall an app that they use on a frequent basis (daily, weekly monthly), because there is friction associated with reinstalling apps.&nbsp;</li></ul>



<ul><li><strong>Provides a great experience </strong>&#8211; Apart from delivering value, there is also the potential to compete when a user has a great experience using the mobile app. Even if you aren’t providing the necessary value, people will cut you slack if you can make the experience of getting even a little bit of value out of an app pleasant.&nbsp;</li></ul>



<ul><li><strong>Controls your audience&#8217;s attention &#8211;</strong> In the public sector, this is possible as there is no competition. Governments firms provide services that no one else does, which entails undivided attention from the citizens who are using the app.</li></ul>



<p>The issue that public sector organizations face is that they find it hard to perform on all of these criteria.&nbsp; For a public sector organization, it can be hard to bring frequent value for most of the services they provide as the transactions are infrequent, sometimes once a year.</p>



<p>Thus, there are a lot of things to think about when deploying a mobile app. Most of the time, however, competing is not possible. Similarly, providing a good user experience is also difficult because most organizations lack the teams of engineers and designers required to do so.</p>



<p>To make matters worse, all mobile apps (whether they’re made by a government agency or if it&#8217;s Facebook or Google) suffer from the installation problem. That is, users need to download the app to use it. Not only is this yet another step in the user journey (which adds friction), it is also possible (likely even) that the citizen’s phone has no space for the app meaning that they have to delete apps to install new ones.</p>



<p>Realistically, it is unlikely that someone will delete an existing app to download a government app that they will only use once a year.&nbsp;</p>



<h2 class="wp-block-heading">Conversational Apps To The Rescue</h2>



<p>Conversational Apps are a potential solution.</p>



<p>Distinct from a mobile app, a conversational app is an automated messaging platform built within the website or messaging app (e.g. WhatsApp). Since they are already integrated into existing interaction channels, citizens do not have to download or install anything from their end to use a conversational app. It is readily accessible on the website or through WhatsApp.</p>



<p>This addresses the issues of limited storage space and circumvents the need to provide frequent value to citizens.</p>



<p>Aside from being accessible on any device, conversational apps also provide a good user experience. The rely on a familiar interface that people are accustomed to using because of apps like WhatsApp, iMessage and Messenger; They are easy to use on mobile devices because texting is an inherently mobile-first means of interaction; And they are engaging because they reframe the citizen experience as a back-and-forth dynamic interaction where traditional apps tend to be one way information dumps.</p>



<p>These qualities make conversational apps a better option to deliver government services digitally.&nbsp;</p>



<h2 class="wp-block-heading">Tactics in Deploying Conversational Apps</h2>



<p>Now that we have a clear idea of what makes conversational apps distinct from mobile apps, we can explore the ways agencies can use conversational apps for public sector automation.</p>



<p>From our experience working with government agencies on conversational apps, we’ve identified three key outcomes that agencies can achieve through conversational apps and associated use cases with those outcome areas.&nbsp; You can get users to engage more, drive conversions, and use it as a support channel. Discover further how conversational apps can do these.</p>



<h3 class="wp-block-heading">1. User-Engagement Through Calculators and Quizzes</h3>



<p>In 2018, the Montana Motor Vehicles Division (MVD) were implementing the Real ID license system and were finding it difficult to convince citizens to make the switch from their old licenses to the new federally compliant Real ID licenses.</p>



<p>To get a Real ID license citizens would have to go through the trouble of learning what the new license was, calculating the fees associated with it (which were unique to the circumstances of each citizen), identifying the necessary documents to apply and then actually applying.</p>



<p>This was a multi-step, high friction process that required a large scale marketing effort which governments are often ill-prepared to implement.</p>



<p>The way most agencies would deal with such a roll out is to put out text heavy pages explaining the benefits of the new licenses, confusing lists of eligibility criteria, equally confusing document checklists and of course notoriously bad fee calculation tables that often live on mobile un-optimized PDFs.</p>



<div class="wp-block-image"><figure class="aligncenter"><img decoding="async" src="https://lh6.googleusercontent.com/8-CMPj3ZXn5VvV6Ren6TjUKnHVX-M81Sgs7nX0apEIWxjbFx5Fgx8XtFSetgsMQ1GpYm_d-edPNJ8EQ1DpsVhEaVyoCQWqdhnHQfqw2GxktgsdprFmZI3GrcacLeO-0WW5tFeN4z" alt=""/></figure></div>



<p>The end result was mass adoption of the new licenses and hundreds of thousand of dollars in fee revenue for the government.</p>



<h3 class="wp-block-heading">2. Interactions That Drive Conversions</h3>



<p>The City of Tyler, Texas has a fairly standard government website. They’ve effectively translated every department in their government into an online resource that citizens can access to find information and complete tasks.</p>



<p>While such websites are comprehensive, they can often be hard to navigate. Most citizens go to a government website to complete a single task, yet they have to trawl through the dozens of other potential services that a government offers to find the one that they need. Often this results in citizens leaving the website frustrated and calling a helpline to vent to an unsuspecting agent on the other end. This problem can be thought of as a conversion rate problem as citizens are unable to achieve a target result going through the website (i.e. the website fails to convert them).</p>



<p>Conversion rate problems especially come to a head in times of crisis when citizens need to find specific services quickly and when human resources might be compromised. For example, in the recent cold snap, the City of Tyler needed to get citizens the exact resources they needed to deal with the crisis.&nbsp;</p>



<p>Rather than expecting citizens to trawl through their website, to find these resources, they leveraged the conversational app on their page to direct people to the resources. Since the app presented information only a few message bubbles at a time, it was easier for citizens to consume information and find the resources that they needed than if they were going through the regular website navigation flow.</p>



<p><a href="https://www.cityoftyler.org/">Tyler Texas</a>, for example, has a conversational app that leads citizens to the service that they need.</p>



<div class="wp-block-image"><figure class="aligncenter"><img decoding="async" src="https://lh5.googleusercontent.com/NW8ojkgNFcVQsMk2RtIlOold-KqtFCm9fVTv3l0DWVNIIGf8E5v4QYwVj2Dz_o5z1kXrcxcjXaKT1mPQXljAm-Dbf4D9Frv9ptdUihrdSJwBvtb-6NXmyKqFVrXJez-WY2T3zO7p" alt=""/></figure></div>



<h3 class="wp-block-heading">3. Implementing Multi-Channel Automated Support</h3>



<p>A joint endeavour between several Indiana government agencies, Indiana INBiz is a one-stop online portal that lets entrepreneurs communicate with the various departments of the state government involved in business formation. From tax registration to trademark filing to any of the dozens of other processes that go into running a business, INBiz has Indianans covered.</p>



<p>As with most government initiatives INBiz is a customer service-intensive operation. Starting a business can be complex and citizens invariably have questions along the way. Unfortunately fielding these questions can be difficult. Call centers are incapable of scaling, especially in times of crisis or even during peak hours and the number of queries they receive invariably outstrip agent capacity. Similarly, if citizens have questions after work hours there’s no recourse.</p>



<p>To address these problems INBiz built a conversational app that walks citizens through common queries that they have while starting a business. The app utilizes basic keyword matching to understand user intent and then uses the results of that match to pull up the appropriate information.</p>



<div class="wp-block-image"><figure class="aligncenter"><img decoding="async" src="https://lh5.googleusercontent.com/iHysrYb2jAxzIyQyU5r15htlzoed-008tpXrRqkwtz5F_1Cq86RbFeptSMe6prf1pByC-8g9aRU05vUvs7Cwrt-MnbP__Y7etTz-Cq3IhPrrx7Vq5_BUcM44xf--3v_mtZH9vCws" alt=""/></figure></div>



<h2 class="wp-block-heading">Conclusion</h2>



<p>A conversational app eliminates the many hurdles in providing a better service, making government agencies more efficient. The above examples show how this occurs on the ground but even they only scratch the surface of what’s possible with conversational apps in the public sector.&nbsp;</p>



<p>If you’d like to learn more about how you can use conversational apps in your government agency, <strong><a href="http://hellotars.com/demo">book a demo</a></strong> with us today.</p>

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