When to use it
Use Text whenever the answer is open ended, or belongs to a format the composer can validate: an order number, an email address, a phone number. Where the answer belongs to a short known set, Button branches on it for you.The gambit and its editor
Every page in this section shows the same demo flow: Start, a Welcome message, the gambit this page covers, then End. The gambit sits third, selected, with its editor open on the right. The rest of the screen is dimmed. The gambit has a single Default branch. Everything typed leaves through it, so route on the answer with the Conditions section rather than with separate handles.Messages
The bubbles the agent sends before it waits. Each has a rich-text field and a Delay (ms) value, which sets the pause before it is sent. Type @ to insert a captured variable.Configuration
Input Type is a grid of seven cards. The choice shapes the composer and what counts as a valid answer.
Placeholder Text sets the ghost text shown in the composer before the end user types.
Allow Skip lets the end user move past the gambit without answering. The prompt ends with the hint “You can skip this by clicking on →”, and the composer shows that arrow button.
For the Email and Phone types, a Verify via OTP setting appears. It sends a 6-digit code to the captured address or number and requires it before the flow continues.