When to use it
Reach for Button when the answer belongs to a short, known set: a help topic, a yes or no, a department. Every choice you add is a branch you can route. Use Auto Suggestion instead when the list is long, and Card when each choice needs an image.The gambit and its editor
Every page in this section shows the same demo flow: Start, a Welcome message, the gambit this page covers, then End. The gambit sits third, selected, with its editor open on the right. The rest of the screen is dimmed. The gambit in the builder carries one handle per option, plus a Free Input handle while Allow Free Text is on. Below the label row, the editor holds Messages, Options, and Configuration, followed by the POST Action and Conditions switches.Messages
The bubbles the agent sends before it waits for a selection. Each message has a rich-text field and a Delay (ms) value. The delay sets the pause before the bubble is sent. Add Message appends another bubble, and the image icon attaches an image. Type @ in a message to insert a captured variable.Options
Each row is one choice. Add Option appends a row and shows how many you have used out of a maximum of 10.
With more than one language configured, each option carries its own translation, and a row missing one is marked Missing translation. See Languages.
Configuration
Typed answers leave through the Free Input handle, so you can route a typed reply somewhere other than the option branches.