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At the end of this page, your campaign wallet holds a balance and you can read every charge on its statement. The campaign wallet is a prepaid USD balance, separate from your subscription. Campaigns spend from it, and nothing else does.

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Before you start

Before you start, sign in to the dashboard and select the organization you want to work in.
  • Your organization is on the Premium or Enterprise plan. A Free organization sees Campaigns unlock on Premium in place of the wallet.
  • Adding funds needs the Admin or Billing role.

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Add funds

1

Open Settings, select Billing, then the Campaign wallet tab

The Campaign wallet card shows the available balance and the statement.
2

Select Add funds

The Add campaign funds dialog opens.
3

Pick an amount

Choose 100,100, 500, 1,000,1,000, 2,000, or $5,000. There is no custom amount.
4

Select Continue to payment and pay

Funds are available as soon as payment completes. Top-ups are independent of your subscription renewal.

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How campaigns spend the balance

Wallet spending follows a reserve, settle, refund lifecycle.
A campaign reserving its estimated cost from the prepaid wallet balance, then settling the actual delivery cost or refunding unused reservations back to the balance.
A campaign cannot start unless the balance covers its estimated cost. Cancelling a scheduled campaign before it starts sending refunds its unused reserved funds.

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What WhatsApp messages cost

The cost of one WhatsApp message depends on the recipient’s country and on the template’s pricing category, which is marketing, utility, or authentication. Tars looks up the rate for that country and category, then applies the per-category markup of your organization’s plan. Countries without their own rate use a default rate. The estimated cost shown in the campaign builder uses the same pricing, so the estimate and the settlement match unless deliveries fail.

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Read the statement

The statement has the columns Date, Type, Description, Amount, and Balance. Each row records one movement. Recipient-level cost detail lives in the campaign report. See Read campaign reports.

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Verify

After a top-up, the balance increases by the amount you paid and the statement shows a Top-up row. The Fund your campaign wallet prompt on the Campaigns page clears once the wallet is funded. It does not come back if the balance later returns to zero.