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Efficiency means everything to the insurance industry, especially when days get hectic for human agents of an insurance company. To ensure this efficiency, the insurance sector has turned towards artificial intelligence, i.e. conversational AI. Using this customer service chatbot for insurance, every insurance provider can help their customers check their claim status, thus, enhancing their user experience. After all, good customer service translates to happy customers.

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Features and Benefits :

  • The chatbot asks for the user's claim number or policy number.
  • It gives the user a PDF of their claim settlement details.
  • It asks the user if they want the PDF to be sent to their registered or a new email address.
  • It allows the user to type in their questions or comments.
  • It is an easy way for customers to get information about their claims.
  • It can help reduce customer service calls by providing instant answers to common queries.
  • The chatbot will save time for agents, as it can answer most questions.
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    Real Estate

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    The TARS team was extremely responsive and the level of support went beyond our expectations. Overall our experience has been fantastic and I would recommend their services to others.

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    Ex-Director of SOS IT (State of Indiana)

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    Government

    Implementing a chatbot revolutionized our customer service channels and our service to Indiana business owners. We're saving an average of 4,000+ calls a month and can now provide 24x7x365 customer service along with our business services.

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    Healthcare and Biotech

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    The Tars team has been wonderful to work with. We've used them for a few years and just expanded their tools' use; the customer support they offered was unmatched. I appreciate everything they have assisted us with. The platform itself is very user-friendly and straightforward to navigate. It had all the features we needed; if not, they added it.

    Levi Eastwood

    Levi Eastwood

    Marketing Director, UCI Paul Merage School of Business

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    Education

    Since our launch of Tars chatbots, we've had more than 5k interactions with them from individuals on the website. We saw prospects interacting with the chatbot regarding application timelines, tuition, curriculum, and other items that may come through an email. This provides another avenue of access to our team while cutting down on staff needing to email back.

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    Finance (non-banking)

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    Finance

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    My organization is using Tars Chatbot more than 2 years now. The Chatbot is very useful is generating quality leads for us.

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