Motor Insurance Chatbot

Getting your customers to sign up for a motor claim form can be harder than one can imagine. A quick solution to this problem is a virtual insurance agent that automates the process and saves the customer all the hassle involved with the process. This motor insurance marketing strategy can strengthen your customer base and increase the conversion rate.

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Features and Benefits

  • The chatbot asks the customer to select their car's brand name, model type, and registration number.
  • It collects the customer's name, average yearly income, and current occupation.
  • It asks the customer number of people in their family, are they are above 18, and how many of them drive the vehicle.
  • It asks the customer the date, time, location, and description of the accident.
  • It asks the customer to tell more about the injured or the deceased individual so that it may keep an accurate account of the incident.
  • It asks the customer for the insured/deceased person's name, their correspondence address, their driving role, and driver's license number.
  • It asks questions like was the case reported to the police, was the injured/deceased person shifted to hospital immediately after the accident, do you have any other policy relevant to the same claim, what is the nominee's name, what is the nominee's relationship to the deceased, etc.
  • The chatbot tells the customer all the documents that need to be uploaded for a quick authenticity check.
  • It collects the nominee payee's bank details like account number, account type, bank address, and IFSC code, for an electronic fund transfer.
  • It asks the customer to attach a combined PDF of the original blank canceled cheque signed by the payee and a copy of the payee's PAN card.
  • The chatbot does not misuse or share the nominee's personal bank details under any circumstances.
  • After uploading all the documents, the chatbot can be programmed to inform the customer if there were any discrepancies found during the authentication process.
  • It collects the customer's phone number and email address for further contact.

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