Medical Claim Filing Chatbot

Going through thousands of medical insurance claims can be deteriorating your business productivity as well as the efficiency of your insurance agents. Add into this the possibility of human errors. Fasten up your customer service and lead generation process using this AI chatbot for automated claims processing. It can not only deal with multiple customers at the same, unlike an insurance agent but also take the customer experience a level higher by providing an accurate claim processing service.

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Features and Benefits :

  • The chatbot asks the customer to select their preferred claim from a given list, such as medicare, medicade, tricare champus, etc.
  • It asks the patient to enter their name, date of birth, residential address, gender, relationship to the insured, marital status, employment status, and patient condition.
  • It asks for the insured's ID number, name, address, and employer's name.
  • It asks the customer to verify all the aforementioned details.
  • It can be configured to ask the customer if they have any questions about the claim or its payment.
  • Once the claim has been processed, it will send an acknowledgment message to the customer.
  • If there are any issues with the claim, it will notify the customer immediately.
  • The chatbot also provides live support 24/7.
  • It helps in improving customer satisfaction levels by reducing the time spent on answering simple queries and improving the streamlined claims processing workflow.
  • It increases the conversion rate of leads generated by your sales team.
  • It saves you money by cutting down costs associated with the manual process of data entry.
  • It improves your customer retention rates.
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