Symbo Claims CSAT

Automated marketing for insurance agents comes in handy when it comes to obtaining customer feedback or conducting a survey. Customer feedback can help them focus on those areas where their team is seemingly underperforming. The performance of the insurance agencies and their services can be tracked easily with a feedback chatbot that asks customers to point out the shortcomings of the services. Marketing automation platforms can create a template that does this work, e.g., this chatbot can ask the target audience to rate the various services provided by the company throughout the customer journey.

Explore Insurance solutions

Features and Benefits :

  • The chatbot asks the customer to rate their claims experience on a scale of 0 to 10.
  • If the customer rates the experience 1, 2, 3, 4, 5, or 6, it asks them what went wrong with a list of possible reasons to choose from.
  • If the customer rates the experience 7 or 8, it asks them to suggest ways in which they could improve the customer's experience.
  • If the customer rates the experience 9 or 10, it asks the customer what they liked the most about the services
  • It also helps you track your customer satisfaction score over time.
  • The insurance industry can use this data for future marketing campaigns.
  • A good insurance agent should always keep improving his skills. This is where the chatbot can help.
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