Symbo Claims CSAT

Automated marketing for insurance agents comes in handy when it comes to obtaining customer feedback or conducting a survey. Customer feedback can help them focus on those areas where their team is seemingly underperforming. The performance of the insurance agencies and their services can be tracked easily with a feedback chatbot that asks customers to point out the shortcomings of the services. Marketing automation platforms can create a template that does this work, e.g., this chatbot can ask the target audience to rate the various services provided by the company throughout the customer journey.