Symbo Claims CSAT

Automated marketing for insurance agents comes in handy when it comes to obtaining customer feedback or conducting a survey. Customer feedback can help them focus on those areas where their team is seemingly underperforming. The performance of the insurance agencies and their services can be tracked easily with a feedback chatbot that asks customers to point out the shortcomings of the services. Marketing automation platforms can create a template that does this work, e.g., this chatbot can ask the target audience to rate the various services provided by the company throughout the customer journey.

Features and Benefits :

  • The chatbot asks the customer to rate their claims experience on a scale of 0 to 10.
  • If the customer rates the experience 1, 2, 3, 4, 5, or 6, it asks them what went wrong with a list of possible reasons to choose from.
  • If the customer rates the experience 7 or 8, it asks them to suggest ways in which they could improve the customer's experience.
  • If the customer rates the experience 9 or 10, it asks the customer what they liked the most about the services
  • It also helps you track your customer satisfaction score over time.
  • The insurance industry can use this data for future marketing campaigns.
  • A good insurance agent should always keep improving his skills. This is where the chatbot can help.
  • Similar Templates in insurance Industry


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