Health & Car Insurance Application Chatbot
Helping customers choose the right policy which suits their needs can be quite a task for insurance firms, especially when their efficiency is at stake. Insurance chatbots can make sure that insurance providers don't lose a potential customer and improve their customer experience at the same time.
Features and Benefits :
The insurance chatbot asks the user if they are seeking an insurance policy for a car, two-wheeler, or health.If the user selects either of the first two options, it asks the user to upload a photo or pdf of their current policy for renewal.If the user has it handy, then it asks them if they filed a claim in the last policy year or not.The chatbot then collects their email address and phone number.If the user doesn't have the photo or pdf of their current policy, the chatbot asks them the model of their vehicle.It asks them which type of vehicle fuel they use.It asks them their vehicle's model year.It asks them if they filed a claim in the last policy year or not.If they had filed a claim, it proceeds to offer them the best auto quote with a list of options to choose from.It asks the user their gender, the name of the person they would like to get the policy for, email address, phone number, car registration date, and policy expiry date.If they did not file a claim last year, It asks them what is the "No Claim Bonus (NCB) discount percent" on their expiring policy and offers them the best auto quote with a list of options to choose from. It then follows the same procedure as step 10.If the user selects health insurance as an option, the chatbot asks them their pin code.It asks them who are they buying this insurance for. i.e. self, spouse, mother, father, son, or daughter. The user can select multiple options here.It asks the user their gender.It asks the user the insuree(s)'s age(s).It offers them a list of the best insurance policies to choose from.It collects the user's name, email address, phone number, car registration date, and policy expiry date.It can save a lot of money by reducing the need to hire human agents.It can also reduce the cost of your marketing campaigns and increase your conversion rates by offering more personalized services.
