1. The chatbot asks the user if they want to know about the services offered by the pharmacy, know about the membership program, or opt for a pharmacist consultation.
2. If the user goes for services, it asks them to choose the type of service they are looking for, such as customer service, protected client, pharmacist consultation, home delivery, or nursing service.
3. It asks the user to select the option that their query is related to such as customer service, credit card, home dispatch/product consultation, or pharmaceutical chemist consultation.
4. It collects the user's name, mobile phone number, and email address.
5. It explains the membership program offered by the pharmacy to the user and helps them enroll in it.
6. It can be used to maintain electronic medical records of patients to keep track of their medical histories.
7. Patient records managed by the bot can be used to determine patient health in the future.
8. It can be configured to provide medical advice to patients.