Chatbot for RBL Bank
Since the pandemic, customers have expected banks to provide online services, so that they can access information anytime from the comfort of their home. Banks can use chatbots or virtual assistants to provide an intelligent, engaging, and 24/7 customer support platform to provide excellent customer service. These chatbots use machine learning and natural language processing algorithms to automate conversations to increase efficiency and reduce pressure from customer service agents. Your bank needs this technology tool in your customer experience arsenal today!
Features and Benefits :This chatbot assists customers to conveniently open a savings account at the bank.Users can get started with the account opening process by providing their email address, phone number, to which an OTP will be sent.Once the OTP is confirmed, it asks customers for their Aadhaar and PAN details.Then it asks for which account type the users want to open along with other details such as father's name, mother's name, marital status, employment type, and other essential details.Once all the details are registered, it asks for a declaration and forwards the application to the concerned representative.Customers can also look at frequently asked questions for their reference.The Chatbot streamlines the account opening process.It provides real-time responses and processes the application immediately.It also provides an engaging interface for the customers to interact with it.