1. The chatbot asks the customer for the name of the branch that they visit the most.
2. It asks them to select the reasons for choosing the bank.
3. It asks them to rate the ease of use and accessibility of the bank's facilities.
4. It asks them how happy they are with the helpfulness and courtesy extended by the bank's staff.
5. It asks them to name the things they like the most about the bank.
6. It asks them how likely it is for them to recommend the bank to a friend.
7. It asks them to rate the overall banking services.
8. It asks them to suggest anything to improve the services.
9. It collects their name and email address to notify them whenever a new product/service is launched.
10. The chatbot interaction ensures a good user experience by making the simple question-answer session engaging.
11. It acts as a virtual agent to cut down on the bank's resolution time and provide real time customer service.
12. It can be configured to have the feature of natural language processing.
