Bank Survey Chatbot

At times it becomes essential for banks to turn to their clients for some customer feedback on their services and products. It not only allows banks to improve their services based on the suggestions given by the customers but it also offers them an opportunity to actively participate in the internal functioning of the institute, making them feel like their opinions are valued by their service providers. A chatbot survey can act as a conversational agent and ask various question types to make sure that it is able to gather a plethora of data concerning the working of the bank. In addition to this, it also ensures that the bank survey questions add value to the customer experience, something that a human agent fails to achieve.

Features and Benefits :

1. The chatbot asks the customer for the name of the branch that they visit the most.

2. It asks them to select the reasons for choosing the bank.

3. It asks them to rate the ease of use and accessibility of the bank's facilities.

4. It asks them how happy they are with the helpfulness and courtesy extended by the bank's staff.

5. It asks them to name the things they like the most about the bank.

6. It asks them how likely it is for them to recommend the bank to a friend.

7. It asks them to rate the overall banking services.

8. It asks them to suggest anything to improve the services.

9. It collects their name and email address to notify them whenever a new product/service is launched.

10. The chatbot interaction ensures a good user experience by making the simple question-answer session engaging.

11. It acts as a virtual agent to cut down on the bank's resolution time and provide real time customer service.

12. It can be configured to have the feature of natural language processing.

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