Payment App Customer Support Chatbot for PhonePe

Payment apps frequently stumble upon various blocks that impede their financial services and pose a threat to a good customer service experience. Conversational AI could be the easiest solution to this problem, given the efficient working of the virtual assistant. Similarly, this digital customer service chatbot can change the approach to customer service for financial institutions by making the customer interaction and customer journey more engaging. It can make way for a high customer engagement and add a competitive edge to their customer support services.

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Features and Benefits

1. The chatbot asks the customer to choose their query from a given list: "How to add a bank account?", "Can I pay by PhonePe?", and "I'd like to set/reset the UPI pin".

2. If they want to pay by PhonePe, the chatbot asks them to choose an option they need help with, i.e. web, android, or iPhone. Based on their choice, it explains the process in detail.

3. It explains to the customer how to add their bank account, in detail.

4. It explains to the customer how to set/reset their UPI pin, in detail.

5. It collects their name and email address to send them an instruction video for support.

6. It can help financial services companies save their customers from a financial crisis by answering their questions.

7. It can help the customer support team reach the entire customer base as quickly as possible.

8. It can increase customer satisfaction by providing a pleasant digital customer experience.

9. It can be configured to collect customer feedback.

10. It can make customer acquisition easier.

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