1. The chatbot asks the customer to choose their query from a given list: "How to add a bank account?", "Can I pay by PhonePe?", and "I'd like to set/reset the UPI pin".
2. If they want to pay by PhonePe, the chatbot asks them to choose an option they need help with, i.e. web, android, or iPhone. Based on their choice, it explains the process in detail.
3. It explains to the customer how to add their bank account, in detail.
4. It explains to the customer how to set/reset their UPI pin, in detail.
5. It collects their name and email address to send them an instruction video for support.
6. It can help financial services companies save their customers from a financial crisis by answering their questions.
7. It can help the customer support team reach the entire customer base as quickly as possible.
8. It can increase customer satisfaction by providing a pleasant digital customer experience.
9. It can be configured to collect customer feedback.
10. It can make customer acquisition easier.
