1. To evaluate what type of investor the customer is, it asks a list of questions such as which of the following best describes your current stage of life (options: single with few financial commitments, a couple without children, young family, mature family, etc), in the light of current interest rates, what return do you reasonably expect to achieve from your investments, for how long would you be prepared to see your investment performing poorly before you cashed it in, how familiar are you with investment markets, etc.
2. Based on the score, the chatbot declares the type of investor the customer is, such as a conservative investor, cautious investor, prudent investor, assertive investor, or aggressive investor.
3. It collects the customer's name and email address to send across the investment options available for them.
4. The chatbot helps the customer to make better choices by providing information about the different types of investors.
5. It also provides the customer with a personalized recommendation based on their answers to the questionnaire.
6. The chatbot helps save time for both the customer and the bank.
7. It helps the customer to get valuable insights into their own investing habits.