1. The chatbot asks the customer to choose their loan type, i.e. if they are looking for a home purchase loan or a home refinancing loan.
2. It collects their name, phone number, email address, and property address.
3. It can be configured to collect details pertaining to the customer's credit score, preferred monthly mortgage payment, property taxes, the principal balance of the loan, mortgage interest rate, monthly income, social security information, etc.
4. It can be configured to introduce various financial products.
5. It can provide real-time customer care in a shorter time frame.
6. It can enable customers to upload additional documents and paper statements.
7. It can automate the loan application and approval process.
8. It can help even those customers who have bad credit.
9. It can offer loans for every property type.
10. It can save time for a loan officer.