1. The chatbot explains the entire process of redeeming shopping points to the customers, i.e. register to the app, scan the app, etc.
2. It explains the steps to redeeming points and getting rewards quickly by scanning the barcode to the users, along with a GIF of the process.
3. It collects the user's name, email id, and phone number for lead generation.
4. It validates user input in real-time.
5. Users get an instant response when they ask questions about the app or redemption process.
6. Users don't have to wait for long to receive the reward points as it is sent instantly, and neither do they have to visit multiple websites to redeem their points.
7. The chatbot generates leads for the retailer, which means more sales.
8. Customers feel satisfied when they know all the information required to redeem their points
