Our GovTech Platform enables the digital transformation of every citizen service by automating conversations across channels, allowing for improved and faster assistance to the public.
reduction in support costs
faster implementation
more citizen engagement
Faster problem-solving
Leverage chatbots to automate the process of filing documents and tracking application progress, helping to reduce citizen frustration, and enabling faster problem-solving.
Streamline regulations
Facilitate access and information on local regulations with a chatbot that answers FAQs and connects businesses with relevant resources.
Boost citizen satisfaction
Provide assistance, and collect feedback from residents, helping to improve the overall quality and satisfaction of government services.
Improve citizen access to public services
Use conversational automation to provide information about services, programs, and events, making it easier for residents to access the resources they need.
Collect citizen feedback
Gather insights and suggestions from citizens on how to improve local services and amenities and make better policy decisions with strategic planning.
Encourage youth involvement
Make your services and policies accessible to young citizens by giving them a more engaging experience using a chatbot.
Kick-off Call
Flow Creation
Testing and Feedback
Go Live !
Post Live
Kick-off Call
Introductory call with the POCs from the client side.
Scoping & Requirements
Introductory call with the POCs from the client side.
Work on flow creation
Get flow requirements from clients and assign a chatbot maker to work on the bot creation.
Api Integrations
After receiving API documentation, test out the APIs and then integrate them in the bot.
Training Call
Get on a training call with the clients to explain various sections of the product.
Testing the chatbot
Testing the final chatbot on client’s website and any other platform as required.
Feedback implementation
Implementing the feedback received during the testing and fixing any problems encountered, if any.
Chatbot goes live!
After vigorous testing the bot is now ready to go LIVE! You can now see the conversations coming in and view the data in our View and Export section. You can also analyze the data and evaluate the performance of the chatbot in the Analyze section.
Time to first value
By day 30 we want the clients to get the first of many values when using our product.
Biweekly catch ups
Connect every 2 weeks to check if the chatbot is functioning efficiently.
Monthly review calls
Connect once a month to review chatbot data, and identify the goal for the next month.
How the Missouri secretary of state automated 200,000 customer service conversations using a chatbot
How the state of Montana fixed its DMV customer service using a chatbot
How Indiana INBiz saved $500,000 annually with a chatbot
700+
Global Brands
2,000+
Chatbot Templates
50m+
Chatbot Conversations
150+
Customer Reviews on G2
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