MyGlamm is an on-demand beauty services company based out of Mumbai.
Through a simple 4 step process you can book professional beauticians who will provide you with salon level beauty services in the comfort of your home. They are the Uber of beauty services.
The Old Model
Before partnering with TARS, MyGlamm had three ways of getting bookings:
- desktop website
- mobile app and
- phone booking
Noticeably missing from this strategy was the mobile web. Their mobile website consisted of static content with links to the App Store and Play store pages of their app.
The team at MyGlamm recognised the need for web-based engagement.
Why mobile-web is important to MyGlamm?
- While an app offers a complete experience, users do not want to download a stand alone app for a use case as infrequent as beauty services. After all, you probably won’t get more than one facial or pedicure done in a month.
- This issue was compounded by location and user demographic. MyGlamm’s target demographic is mainly on-the-go women whose primary screen is their mobile phone. Add the fact that India is a mobile first market and there was a clear that a lack of mobile web engagement meant that MyGlamm was losing potential customers.
“Chat interface makes users feel like they are actually making the booking when in fact they are simply generating a lead. Where users view a form as being a tentative indicator of intent, the chat interface makes users think that they are actually speaking to someone to create an actual booking. This means that bookings through chat have a higher propensity to convert into an actual customer.” – Neeraj Sanghani, EVP Products & Strategy, MyGlamm
The TARS effect
We worked with the team at MyGlamm to fix this issue. Today, in addition to booking on desktop or through the app, users can “chat to book”. Within a matter of seconds, users can book a service without the need for an app.
The implementation has been so successful that today, 10% of MyGlamm bookings come through the TARS interface.