> ## Documentation Index
> Fetch the complete documentation index at: https://hellotars.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Set the voice call policy

> Set the rules every voice agent follows for stored call data, recording, recording consent, outgoing calls and reserved incoming calls.

> [!NOTE]
>
> This capability is in **beta**. Behavior can change before general availability.

At the end of this page, every voice agent in your organization follows the same limits for call data, recording and outgoing calls. The policy sets the most a voice agent may do. A voice agent can always do less in its own settings.

## Before you start

Before you start, sign in to [the dashboard](https://dashboard.hellotars.com) and select the organization you want to work in.

* Voice is on for your organization. See [Who can use voice agents](https://hellotars.com/docs/guides/voice/voice-overview.md#who-can-use-voice-agents).
* Your role lets you manage the organization's privacy settings.

## Set the policy

**1. Open Settings and select Privacy**

The **Voice calls** section holds the voice policy.

**2. Set Stored call data**

This is the most any voice agent may keep from a call.

**3. Turn Allow call recording on or off**

When recording is off, no call is recorded, whatever a voice agent's settings say.

**4. Optional: add countries under Recording consent by country**

These countries use your **Consent step** when it is stricter than the voice agent's step.

**5. Set the Outbound calls rules**

These rules decide where voice agents may call people and how often.

**6. Optional: set Reserved calls under Reserved incoming calls**

These concurrent calls stay free for incoming calls.

**7. Select Save voice policy**

If the change affects published voice agents, the page lists them.

[https://dashboard.hellotars.com](https://dashboard.hellotars.com)

![The Voice calls section of Privacy highlighted, with Stored call data, Allow call recording, Recording consent by country, the Outbound calls rules, Reserved incoming calls, and Save voice policy](https://hellotars.com/docs/docs/guides/security/images/voice-calls-policy.png)

Affected voice agents follow the new policy from their next call. Each voice agent keeps its own setting, which applies again if you loosen the policy later.

## Outgoing call rules

| Setting | What it does |
| - | - |
| **Calls per number each day** | The most calls voice agents may place to the same person in 24 hours. |
| **Country rules** | **Allowed** or **Blocked** for each country. Blocked countries cannot be called from any number. An allowed country must also be allowed on the number. |
| **Require consent before calling a contact** | End users who have not agreed to voice calls are skipped. Numbers with no end-user profile are still called. |

Each voice agent sets its own calling hours. Numbers on the **Do-not-call list** in **Settings** → **Phone numbers** are never called. See [Manage phone numbers](https://hellotars.com/docs/guides/voice/launch/phone-numbers.md#block-numbers-from-being-called).

## Reserved incoming calls

**Reserved calls** keeps some of your concurrent calls free for incoming calls, so outgoing calls and test calls cannot use them. You can reserve up to one less than your concurrent call limit. A plan that allows one concurrent call cannot reserve any.

## How the policy meets each voice agent

A voice agent sets what it keeps in **Security & storage** → **What to keep from each call**. When the policy is stricter than a voice agent's setting, the voice agent shows **Needs attention** and asks you to review what it keeps from each call. Select **Review storage** to open the setting.

When a call's retention ends, its recording and sensitive data are removed. The scrubbed transcript and the call stay visible. To remove data from a call before then, see [Remove call content](https://hellotars.com/docs/guides/voice/monitor/review-calls.md#remove-call-content).

## Verify

Reload **Settings** → **Privacy**. The **Voice calls** section shows the values you saved.

## Related pages

* [Create a voice agent](https://hellotars.com/docs/guides/voice/build/create-a-voice-agent.md)
* [Review calls](https://hellotars.com/docs/guides/voice/monitor/review-calls.md)
* [Data retention](https://hellotars.com/docs/guides/security/data-retention.md)
* [Personal data protection](https://hellotars.com/docs/guides/security/personal-data-protection.md)


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.